Comfort Star Complaints and Reviews

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    • Quality1
    • Customer service1
    • Did not honor warranty1

  • Jun 02
  • Repairs
  • Northport, New York
  • Air Conditioner Repair
  • 76

As the other reviewer stated, we had the same problems with the Comfort Star Split unit we purchased. It worked for the first year then the condenser went bad. Not only did the Comfort Star Customer Service rep hang up on us (!), after 8 phone calls and having service a/c repair techs look at it, they refused to honor the warranty stating they no longer make the unit we purchased. We incurred... Read more

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  • May 08
  • Building Products
  • Shelbyville, Indiana
  • Heat Pump
  • 66

We bought a comfort star heat pump. It worked fine during the summer and we thought it was working during the winter, but it wasn't the compressor went bad, It wasn't even six months old. We had the compressor replaced, had to pay shipping and the cost of the repairs. Six months later the compressor went bad again, they offered to sell me another unit. I would never buy any thing from them again,... Read more

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  • Apr 03, 2011
  • Products
  • Hickory, North Carolina
  • Heat Pump
  • 6
  • 6
  • 623

I bought a Comfort Star heat pump. The heat pump works great in the summer time it cools the house off great, but in the winter time when it gets around freezing the heat pump turns into a block of ice and stops heating. I found out that there is a problem in the defrost board which keeps the heat pump from freezing. Even under warranty I have to pay for the labor for a service tech to come out... Read more

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